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Dialpad vs Inperium Talk; How to Pick the Right Provider for Your SMB

VoIP technology has become a staple technology tool for modern businesses. In this blog post, we are going to help you choose the right business phone solution for your business.

6 min read

Tatiana Ogurtsovskaia

Tatiana Ogurtsovskaia

Jun 25, 2021

Dialpad vs Inperium Talk; How to Pick the Right Provider for Your SMB

Virtual phone systems, also known as VoIP (voice over internet protocol), have revolutionized the way modern businesses communicate. Not only are they less expensive than traditional landlines, but they are more flexible and can work on any device; all you need to make and receive calls with VoIP technology is a high-speed internet connection.

VoIP is one of the fastest-growing business solutions in the market; along with its reliability, it is packed with features providing access to everything from call recording and call transfer to conference call, voicemail and call analytics.

As cloud-based phone systems are flexible, scalable, and affordable, choosing them over traditional phone systems is the easy part. Choosing between two providers can be more challenging, as each business has different needs, and with so many options and features, it can be hard to decide what solution is best for your company.

While there are a number of established VoIP solutions, this post will cover Dialpad Talk and Inperium Talk. Both products are powerful solutions that provide small to medium-sized businesses with a wide range of features that are designed to improve productivity and enhance the customer experience.

While these two competing solutions have quite a bit in common, there are key differences that will be meaningful to some buyers.

What Is Inperium Talk?

Inperium Talk is a cloud-based business phone system that is powered by artificial intelligence (AI). Inperium Talk provides customer engagement and cloud communication solutions for small to medium-sized enterprises, allowing them to handle calls more professionally, drive sales, gain valuable customer insights, as well as giving SMBs access to a wide range of features, previously only access able to large enterprises.

What Is Dialpad?

Like Inperium Talk, Dialpad is an AI-powered cloud communication platform that is designed to help businesses manage their communication. The platform is designed to provide a communication channel for companies to contact their customers and run their remote teams, enabling them to make calls, conduct conferences, and run their contact centers.

Inperium Talk vs Dialpad

When it comes to selecting a VoIP service, there are several considerations that you must factor in, here are key differences to take note of.

Easy to Use

Increase productivity with ease with Inperium Talk’s VoIP system. Unlike Dialpad, which can be confusing to set up for anyone who is not tech-savvy, Inperium Talk wants to make VoIP systems easily accessible for SMBs. We understand that not all SMBs have an IT team or can afford to pay for a technician every time they want to make an update; that is why we have made our features easy to set up and user-friendly. Running and maintaining a VoIP system has never been easier; not only can you set up users in a matter of minutes, but you can easily make changes to your plan and analyze real-time data, giving SMBs sophisticated usability, flexibility and scalability.

Affordable Pricing

Inperium Talk is a more affordable solution than Dialpad. While Dialpad pricing offers you an unlimited plan, it requires you to pay for that plan per user, with the plans ranging from $40 to $100 per head depending on the service you use. As your team grows and you require additional phone lines, Dialpad can become quite expensive. At Inperium Talk, we understand that every department uses the VoIP system differently, and while paying for an unlimited plan might be a good option for the sales team who are on the phones all day, it is an expensive option for most of the departments who only make a phone call only couple times of a week. Plus, with the introduction of Zoom, Microsoft Teams, and unlimited mobile plans, there isn’t much of a need for unlimited plans for modern businesses.

Inperium Talk offers packages to cater to every budget, each coming with a pool of minutes that the entire company can use. After paying a small monthly fee of $5 per user, each call is taken out of the pool, which means you essentially only pay for what you use. The even better news is that you can change your plan month to month, meaning for seasonal months where your call volume is lower, you can purchase a lower number of minutes.

High-Quality Calls

When searching for a VoIP provider, quality and reliability are two of the most important things an SMB needs. A customer wants to know that they can get in contact with you when they need help; therefore, downtime and poor quality calls can severely impact the customer experience and, even worse, cause you to miss calls entirely.

Unlike Dialpad, whose reviews show that the infrastructure can sometimes lack quality and have trouble bridging on international calls, Inperium Talk uses an infrastructure that can seamlessly bridge the connection between the internet and the telephone network, resulting in calls of the highest quality and reliability. Inperium offers you a solution that doesn’t compromise on quality, enabling your team to handle calls more professionally, wherever they are in the world.

Customizable Plan

Inperium Talk is designed to support small to medium-sized businesses by offering a customizable plan that lets SMBs access a wide range of features that suit their needs and budget. While Dialpad also provides a large variety of features, these features come standard at a higher cost, which means even if a business doesn’t use them, they still have to pay for them.

At Inperium, we know that every business has different needs and budgets; that is why we offer a fully customizable plan that lets you pick and choose what technologies you need. We understand that SMBs need flexibility and may need to add on features as they grow; that is why you can upgrade and downgrade features at any time.

CRM Integration

Integrating your VoIP phone service with a CRM can increase the functionality of the solution, contribute to the productivity of your employees, and improve your customer experience. Integration with a CRM system enables the collection of customer transactions and history, gathering real-time data that will enhance marketing and selling strategies.

While Dialpad offers integration with many CRM platforms, these are all external third-party vendors, which means the software will often need tweaking to work seamlessly together. Inperium has its own CRM system, called Inperium Sell. It is designed to work together with Inperium Talk, improve the customer experience, automate tasks, and enable data sharing and collaboration between the two platforms.


VoIP solutions are cutting-edge technology that has become a staple for growing modern businesses and keeping them viable. For a flexible, reliable, and scalable VoIP provider that doesn’t break the bank, we recommend Inperium Talk. While Dialpad is built with a large number of features and great functionality, Inperium Talk is designed to support SMB’s of all sizes by offering more affordable, customizable plans that allow you to only pay for the features and minutes that you need. Inperium Talk is a high-quality all-in-one communication solution that is designed to support collaboration, improve productivity and enhance the customer experience.

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