To guide your business to success, you need detailed insight into where your teams are thriving and where they are struggling. With the call analytics and reporting capabilities built into Inperium Talk, you can easily measure your key performance indicators (KPIs) and accurately evaluate your team’s performance on a regular basis — enabling more informed business decisions.
Easily keep close tabs on how your business is doing with deep visibility into call activity. From the Inperium Talk dashboard, you can review all critical aspects of call activity at a glance, including average call duration, number of calls during different time periods, the most active callers on your team, and the leading countries by number of calls. Plus, all dashboard data is kept fresh automatically, with no user action required.
Knowing how your business is currently performing is essential, but it’s equally important to understand the broader picture. That’s why the Inperium Talk dashboard also provides trend analysis. For example, you can clearly see how call volume has changed over time. With that context, you can make informed decisions about where to allocate resources, how to revise your marketing strategy, and so on.
Get the comprehensive call metrics you need to drive your business forward. Inperium Talk enables you to assess employee performance with detailed numbers on call activity at the most granular level. The reports show the number of answered, missed, and abandoned calls and the number of voicemail messages each hour during the timeframe you choose. You can easily export the reports to csv format for further analysis.
The Inperium Talk dashboard provides near real-time insights into the most critical call metrics, most of which also include trend indicators. These graphs and tables are very visual, so you can understand your call situation at a glance. Some customers choose to display this information on a large TV screen so the entire team can stay on top of performance and trends.
Call reports show the number of answered, missed, and abandoned calls and the number of voicemail messages your team received each hour during the time period you specify. They also show the duration of each answered call.
Of course! You can export any report to .csv format for more in-depth data analysis.