Detailed Call Reports
With Inperium Talk cloud phone system you can get the exact data you need through detailed reports on all call activity.
Inperium Talk
Get deep insight into business calls
Having detailed information at your fingertips enables you to make business decisions based on hard data rather than assumptions. Inperium Talk provides detailed, real-time insight into call activity so you can accurately measure team productivity and performance, track agent activity, and better understand customer behavior.
Stay informed with real-time data
Call activity metrics can change quickly, but Inperium Talk makes it easy to stay on top of what’s happening with real-time call data. At a glance, you can see how your business is currently operating, monitor trends in call activity, and review call indicators.
Make better business decisions
Inperium Talk’s call reports provide a wealth of information: how long callers had to wait, how many calls were missed, time spent on calls, and much more. With these details at hand, you make better decisions about where to allocate resources and how to revise your marketing strategy.
And even more about call reports
Historical reports
Review call metrics for different time periods and understand trends to identify areas for improvement and make strategic decisions.
Better customer service
Use the detailed call metrics in Inperium Talk to identify opportunities for improving both agent performance and the caller experience.
Automated reports
Save time while improving accuracy and reliability by automating the reporting process. Easily export reports to .csv format for further analysis.
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FAQ about call reports
What is a detailed call report?
Inperium Talk provides call reports that provide detailed data about inbound or outgoing calls. You can review both real-time and historical metrics.
What do call reports show?
Inperium Talk call reports provide a wealth of metrics, including the following:
The number of answered, missed, and abandoned calls
The date and time of each call
The hold time for each call
The duration of each answered call
The number of voicemail messages received
How will call reports help my organization?
To make sound business decisions, you need deep, accurately and timely insight. Inperium Talk’s detailed call reports help you optimize your team’s performance to meet your KPIs, improve the customer experience, and drive your business forward.
How quickly can I get a detailed call report?
In moments. Simply log in to Inperium Talk whenever you want and review the key real-time metrics at a glance.
Can I export call reports?
Of course! You can export any report to .csv format for more in-depth data analysis.
