Whenever a caller reaches out to your business, you need to provide an effective response, no matter how busy you are. See how Inperium Talk helps SMBs handle all inbound calls professionally with far less effort, facilitating strong customer relationships.
Handling incoming calls manually results in overloaded receptionists and constant business interruptions. Plus, when callers hear a busy signal or have to queue up for a long wait, they are likely to give up on the call — and your business. Inperium Talk offers SMBs the automated call handling features that previously only large enterprises could afford. Now you can minimize abandoned calls and deliver a positive caller experience at all times.
Ensure calls are answered day and night with auto-receptionists that never sleep or take a break.
Let callers opt for a return call instead of waiting in line on the phone.
Custom automated greetings
Create custom greetings using your mic, MP3s, or AI-based text-to-speech technology.
Routing inbound calls to the right person or team based on factors like time of day, employee availability, or reason for the call used to require human receptionists — a luxury that many SMBs simply cannot afford. Inperium Talk offers automated call routing options that reliably connect callers to the right person or team, eliminating the need to expand your payroll.
When many calls roll in at the same time, SMBs have to scramble to keep up. But despite their best efforts, clients and prospects might still get a busy signal instead of the service they need. Inperium Talk provides multiple ways to handle incoming calls, even at peak times, as well as to hold calls with multiple people at once, enabling your SMB to project a strong and professional presence.
Call queues and ring groups
Organize callers into queues and ring through to the whole team to answer more calls faster.
Put a conversation on hold and start or accept another call on the same or a different line.
Easily add multiple people to a call and hold a group conversation.
Modern businesses are no longer bounded by office walls, so they need tools that enable effective call handling when working from home and out in the field. No matter where work takes you, Inperium Talk makes it easy to answer calls from your mobile device or desktop computer — at no extra cost.
iOS and Android apps
Answer calls from your iOS or Android phone and stay productive no matter where you are.
Easy access to voicemail
Listen to your voicemail messages — or simply read an accurate transcription.
Business call history
Review all your inbound and outbound calls, including missed calls, and call back in one click.
SMBs need to focus on their own products and services, not waste time struggling with a phone system that’s complicated to configure, difficult to manage, and a pain to use. Inperium Talk offers plug-and-play deployment, quick and easy setup, and an uncluttered graphical interface, so you can enjoy a seamless calling experience and effective collaboration from day one.
Tracking key call metrics, identifying issues and trends, and monitoring employee engagement are critical for making informed decisions that benefit the business. Inperium Talk provides analytics that help you improve individual and team performance and get a snapshot or detailed view of call activity at any time.
Real-time calls dashboard
Instantly view essential call metrics in one place and gain deep insight into team KPIs.
Detailed call reports
Draw sound conclusions based on hard data with detailed reports on all call activity.
Track how callers feel about their experience so you can keep improving.