Inperium Talk is a business cloud phone system that offers the business analytics and call report data — in real time.
To guide your business to success, you need detailed insight into where your teams are thriving and where they are struggling. With the call analytics dashboard in Inperium Talk, you can easily monitor your key performance indicators (KPIs) and accurately evaluate your team’s performance on a regular basis — enabling more informed and timely business decisions.
Easily keep close tabs on how your business is doing with deep visibility into call activity. From the Inperium Talk phone dashboard, you can review all critical aspects of call activity at a glance, including the number of calls during different time periods, the most active callers on your team, and the leading countries by number of calls. All dashboard data is kept fresh automatically, with no user action required!
Get the comprehensive, real-time call metrics you need to drive your business forward. Inperium Talk enables you to assess employee performance with detailed numbers on call activity. For instance, the dashboard will show you the current total and average call time, or those values for another time period of interest.
Knowing how your business is currently performing is essential, but to make informed decisions about where to allocate resources, how to revise your marketing strategy, and so on, you also need to understand the broader picture. That’s why the Inperium Talk dashboard also provides trend analysis. For instance, you can see at a glance how call volume has changed over time.
Easily see how your numbers compare with your team’s by switching the dashboard view between your individual calling statistics and your team’s data.
Supplement the easy-to-understand live dashboard with detailed call reports to share with management and facilitate call pattern analysis and call volume predictions.
Already using Inperium Talk and looking for additional information about this feature?
The Inperium Talk dashboard provides near real-time insights into the most critical call metrics, and many of them also include trend indicators. These graphs and tables are very visual, so you can understand your call situation at a glance. In fact, some customers choose to display the dashboard on a large screen so the entire team can easily stay on top of performance and trends.
No. All phone dashboard data is kept fresh automatically, so you can stay up to date without constantly hitting a refresh button!
All Inperium Talk users can use the real-time call dashboard to assess and improve their performance. Each person can see their own numbers and their team’s numbers.