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Inperium Data Hosting

Effective Date

September 10, 2020

Inperium stores and processes customer data, where data refers to all electronic data, messages or other material submitted to Inperium by the customer through the customer’s account in connection with the customer’ use of Inperium service(s). This data is processed in compliance with applicable laws and regulations for the purpose of providing services in the Inperium product suite. As a data processor, Inperium performs operations or set of operations on this data in relation to services offered.

Ticket dataInformation like custom properties, source, tags, attachments, activities in a ticket
Requestor dataAny data on requester's email, id, mobile, name, and phone
Agent/User data  Includes agent details like name, email, contact, location, group information, and user data like name, company information and custom property data
Call recordingAgent/User detail, company information, contact data and location
ConversationsAgent/User detail, company information, contact data and location, messages
Social contentUser information like name, email, location and company information
Application integration dataInformation related to the relationship, or linking of one data set to another, with one data set typically residing outside Inperium
Knowledgebase contentDetails pertaining to the article topic -- category, company information and access
Forum dataData related to agent/user detail like name, activity and company information; message thread data
Report dataCompany and agent information, and ticket details

‘Data hosted’ means data stored for delivery of services we provide as a data processor, and includes data stored for backup. ‘Data’ stated hereby is with reference to definitions specified in the table below:

Data Hosting

Data is hosted with data centers qualified by global IT standards and regulations. Inperium provides multiple locations to host data (upon purchase of Data Hosting Options). The below table summarizes various data hosting locations available with Inperium.

For customers hosted in the EEA with custom mailbox, data remains in the EEA by default. However, if customers choose to use services like 3rd party integrations and apps, custom apps then data is expected to leave the EEA (European Economic Area).

The below table summarizes various data hosting locations available with Inperium.

Inperium Sellcontact data, company data, deal data, attachment data, application integration data, quote data, sales activity (appointments, tasks, meetings, calls, notes, custom sales activities) data, events data, report data
Call recording *
E-mail messages
Available in US and EEA
Inperium TalkCall data, contact data, agent data
Call recording*
Available in US and EEA

*call recording for Inperium Sell & Inperium Talk is generated in the US, temporarily held for 10 mins and then routed to the EEA.

Backup and logs

Inperium maintains a robust backup plan where data is distributed and stored in secure locations in the respective region. Logs are stored for a period of 1 year in the respective region of hosting, for all above products.

Inperium Cross-Product Authentication

Inperium’ SSO platform provides users with identity and access management capability across all Inperium products. User authentication and profile data is collected and processed within Amazon Web Services (AWS). These services comply with recommended global security standards, and have necessary measures instituted for protection of data.

Data Migration

Inperium provides data migration options for Inperium Sell customers. As a security measure, while moving services from other vendors to Inperium Sell, Inperium ensures service data is contained within the AWS environment of the product. The AWS environment is subject to required global security standards, and the migration process is executed on the Inperium Migration Platform in AWS.

Integration Data

Inperium Marketplace for Inperium Sell and Inperium Talk showcases collection of applications for integration and productivity with 3rd party systems. API requests made by integrations may be processed outside the EEA.

For more information on data processed by Inperium, access Inperium’ Terms of Service, Privacy Notice and Sub-processors List.